Someone please help me out on how can I view and analyze the application logs to check errors in user sessions on the Parallel Remote Application Server (RAS)?
Please follow below steps:
Step 1: Access the Parallels RAS Console.
Step 2: Then navigate to the Farm > Diagnostics.
Step 3: To ensure all relevant logs are being captured, check the following under Farm > Diagnostics > Settings and enable below options.
- Enable Gateway Logging: Captures logs related to Secure Client Gateway activities.
- Enable Publishing Agent Logging: Logs information about published applications and session management.
- Enable Connection Logging: Records session connection events.
Step 4: Navigate to Farm > Sessions to check currently active sessions.
Step 5: Under Farm > Diagnostics > Event Viewer, review real-time or historical logs and filter logs by type (Error, Warning, Information) and then looks for errors or warnings specific to user session.
please let me if above steps resolve your issue.